In this age of complex global financial markets, digitization of various operations has become the “need of the hour”. For streamlined corporate procedures, automation has become a necessity / is becoming increasingly common. This could aid the mortgage servicing companies in operating efficiently. Automating time-consuming operational processes brings in unprecedented levels of speed, accuracy, and cost-efficiency beyond what a manual workforce can provide. The deployment of automated IT solutions aids the simultaneous simplification and optimization of process operations.
According to a recent survey, 60 to 70 percent of mortgage service processes are perfect candidates for automation and while many service providers have embraced full or partial automation, some still haven’t taken the plunge.
Let’s have look at the benefits of Automation in the Mortgage Servicing Industry
1. Enhanced Productivity:
Employees can only work as much as in a single day, whereas robots can operate nonstop all day and night. Automation frees up time for companies and employees to focus on jobs and regions that machines can’t handle.
Automation speeds up the time it takes to complete tasks by automating key fulfillment/servicing operations and processes. Validating consumer information with bots can take seconds rather than minutes.
The reduction in lost time means there’s a potential for increased productivity. Automation enhances employee productivity, service levels, and capacity by 35 to 50 percent, according to reports.
Easier onboarding of new employees and make them productive faster.
2. Better Customer Experience:
A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty, helps in retaining customers, and encourages brand advocacy.
Customers want speed, transparency, convenience, and personalization from their service providers.
As technology delivers on these expectations almost instantaneously, that’s what we’ve grown to expect as a society. Nobody wants to be kept waiting. Process automation allows for faster and more efficient processing, resulting in satisfied customers.
Automation also allows companies to better connect with their clients. Staff are no longer tied down by repetitive tasks and can focus on customer experience and satisfaction.
3. Improves Accuracy
The aspect of human error is ever-present in manual processing, and human errors are not clearly detectable and take a long time to fix. Mortgage servicing operations that are automated can deliver error-free work in a shorter amount of time. This also improves the quality of the final work product.
4. Zero disruption to IT process
Procedures can be automated as swiftly as 60 days. This is a blessing for an industry dealing with antiquated infrastructure and time-bound processes, as they can easily transition to more efficient methods. The digital transformation causes little disturbance to any existing processes, providing quick turnarounds, whether it’s gathering data from different sites or systems, integrating rule-based and checklist-driven tasks, validating data using an external source, and so on.
5. Better Scalability
A company’s ability to expand depends on its ability to meet customer requests on a continuous basis and to react to market changes and business needs in real-time. A bottleneck for growth is created when your system does not scale to meet business requirements.
The three dimensions of automation scalability are:
· The ability to manage greater workloads;
· The ability to broaden the scope of use; and the
· Ability to expand the scope of access by allowing your system to interact with other applications or processes.
Workflow solutions that aren’t scalable as businesses grow are expensive to adapt. Automated mortgage service processing platforms are effortlessly scalable.
6. Improved compliance to regulatory demands
Mortgage service providers are required to adhere to strict state and federal regulations. They are expected to demonstrate 100% compliance with complex government regulations while managing the risks associated with the same. Digital transformation allows meaningful changes to how service providers can work their way into better compliance by reducing operational risks, improving the quality and consistency of the processes by performing them properly every single time.
7. More Consistent and Defined Workflows
The majority of mortgage servicing companies will admit that their existing processes are not well defined or set up. This is where Automation through Digital Transformation can help since it will not only speed up the process but will also allow you to define and regularise the entire process for future efficiency. Additionally, as each step of the process becomes increasingly electronic, more data is gathered. As document management systems become more efficient, finding loan applications becomes easier. Finally, the analytics provided by such a system allows you to get a detailed look into your processes, allowing you to make smarter decisions and fine-tune resources as needed.
Workflow automation has benefited a variety of businesses. While the mortgage sector has been hesitant to adopt the shift in technology, modern mortgage service providers acknowledge the necessity to integrate next-gen technologies in order to remain competitive and efficient while offering great customer service and meeting regulatory requirements.