Client services Independent insurance agents in the state of Pennsylvania, Delaware and Maryland. Client offered different insurance products and market access to these Independent agents. Over the period of time client offered industry specific portfolio of services that they offered including professional consulting services.
Client continued to invest in technology systems that supported their growth of service offerings and also their overall growth of business. Unfortunately, this resulted into portfolio of technology platform that lacked native inter-connectivity for information sharing and updates. This resulted into extremely inefficient and very high cost operations. This situation directly impacted overall efficiency of the entire organization, created lack of accountability and impact on customer experience which directly reflected in overall growth and profitability.
Business needed to find a solution that would allow them to continue to leverage their investment efficiently and continue to grow their business and profitability.
Noema reviewed the operational processes and supporting technologies and their limitations that were causing inefficiencies. It was identified that different systems had a unique data management and hence it was not possible for them to interact with other systems and create a cohesive ecosystem. Noema create a common data platform integrating each of the business function, which also provided dashboards for individual functions as well as integrated view of overall business. This resulted in efficient operating procedures with increased productivity and for the first time created an opportunity for individual business functions to support each other in cross selling services. This provided executive management with increased accountability and flexibility to build data driven forward looking strategies.
Effective executive oversight with defined metrics driven management with ownership and accountability
Enhance customer experience and satisfaction
Cross-selling opportunities between independent business functions
Increased operational efficiencies
Common Database that provided KYC and new production offerings
Reduction in software licensing and supporting infrastructure cost
Latest technology based scalable solution that could accommodate new product offerings
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